Word add-in troubleshooting

Work through these steps in order, reopening Word after each one:

1. Fully restart Word

   Close every Word window. In Task Manager (Ctrl+Shift+Esc) make sure no WINWORD.EXE is left running, then open Word again.

2. Check the add-in is enabled in Word

   In Word open File → Options → Add-ins. In the Manage list at the bottom choose COM Add-ins, click Go and make sure UzOffice Word Add-In is ticked. Then choose Disabled Items: if UzOffice is listed, select it and click Enable.

3. Run the repair shortcut

   Close Word. In the Start menu open UzOffice — plaginni tiklash (repair the add-in) in the UzOffice Word Add-In folder. It re-registers the add-in with Word, stops Word from disabling it again and reinstalls the signing certificates. No administrator rights needed.

4. Check the VSTO Runtime

   If the repair window says DIQQAT: VSTO Runtime hali ham o'rnatilmagan (the VSTO Runtime is still not installed), run the vstor_redist.exe file it shows as an administrator (right-click → Run as administrator), then restart the computer.

5. Reinstall

   If nothing helps, download the latest installer and run it with Word closed. No need to uninstall the old version.

This usually means a corporate Group Policy blocks certificate installation, and in that case Word can't load the add-in. Contact your IT administrator, or run the UzOffice — plaginni tiklash shortcut as an administrator.

That means the licence isn't active. Click Litsenziya and check the status:

• ● Faollashtirilmagan (not activated) — no key entered yet. Activate it.
• Tugash sanasi (expiry date) has passed — renew your subscription and activate a new key.
• You activated but didn't restart Word — close Word completely and reopen it. The groups only load when Word starts.

The add-in checks the licence every time Word opens. If the server rejects the key — because it was deleted on the website, has expired, the computer was disconnected from it or the account was blocked — the add-in's features switch off and Word's status bar shows why, for example “❌ Litsenziya faol emas (Expired). Key is expired.” (licence not active). Look up the English part of the message in the error table.

Being offline doesn't switch the add-in off: the status bar only shows a warning and the add-in keeps working.

Every message and its fix is in the activation errors table. The most common ones are an incompletely copied key (Invalid API key.), an expired subscription (Key is expired.) and internet or proxy problems (Internet mavjud emas yoki serverga ulanib boʻlmadi.).

All computer slots on the key are taken. See which computers are connected under Show devices on the API Keys page. Then use another key, ask support to disconnect an old computer, or replace the key — details: Device limits.

A key's expiry date is fixed when the key is created and doesn't change when you renew. Create a new key on the API Keys page and activate it in the Litsenziya window in Word. Details: Expiry and renewal.

Word automatically disables add-ins that fail on start-up. To turn it back on:

1. Remove it from Disabled Items

   File → Options → Add-ins, Manage: Disabled Items → Go, select UzOffice and click Enable.

2. Run the repair shortcut

   Close Word and open UzOffice — plaginni tiklash from the Start menu. It also protects the add-in from being disabled again.

3. Reopen Word

   If it happens again, send the error log to support.

Press Ctrl+Z once — the whole conversion is undone as a single step.

The ribbon buttons convert the whole document. In mixed documents, select only the parts you need and convert them from the right-click menu.

They appear only when text is selected. If there is just a cursor, or the selection has no letters (numbers, pictures), they aren't shown. They also don't appear in documents protected from editing (Review → Restrict Editing) — remove the protection first.

Conversion replaces the text character by character and doesn't touch formatting. If something did change, revert with Ctrl+Z and send us the document (or part of it) — that's a bug and we'll fix it.

If Yozish paytida (while typing) is off, words aren't checked automatically — turn it on or click Xatolarni tekshirish. For Latin words also check that the spelling alphabet matches the document.

Check three things: (1) a wrong apostrophe — click Apostroflarni toʻgʻrilash; (2) the alphabet doesn't match — pick the document's alphabet in the Imlo: lotin alifbosi menu; (3) the word isn't in the dictionary — add it from the right-click menu.

Click Belgilarni tozalash. Words you type afterwards are checked again if Yozish paytida is on — untick it if you don't want underlines at all. The underlines aren't saved in the file, so they never show on another computer.

Untick Hujjat ochilganda (on open) so the whole text isn't checked when the document opens. Click Xatolarni tekshirish manually when needed.

To avoid two kinds of red underlines, the add-in turns off Word's “check spelling and grammar as you type” settings. To turn them back on after uninstalling the add-in, go to File → Options → Proofing and tick Check spelling as you type and Mark grammar errors as you type.

Click Yangilash … (or Yangilanishni tekshirish) in the Yordam group. If a new version is available, this window opens:

Details: Updating the add-in.

The server couldn't be reached. Check your internet connection and click Qayta urinish (Try again). On a corporate network ask your administrator whether a proxy or firewall blocks uzoffice.uz. You can always get the latest version from the download page too.

The version is shown in the ribbon group name (Yordam · v2.1.0), at the bottom of the Litsenziya window (Plagin versiyasi) and at the bottom of the Qoʻllanma window.